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Shipping Policy for Newy Golf Store (Australia) Shopify Website

Thank you for shopping at Newy Golf Store! We are committed to providing a seamless shopping experience and ensuring that your purchases reach you in a timely manner. Our Shipping Policy outlines the details of our shipping process. Please review this policy before making a purchase.

  1. Shipping Locations: 1.1 We currently offer shipping to addresses within Australia. We do not offer international shipping at this time.

  2. Shipping Methods and Costs: 2.1 We partner with reliable shipping carriers to ensure efficient and secure delivery of your orders. 2.2 Shipping costs are calculated based on the weight, size, and destination of the package. The shipping cost will be displayed at checkout before you finalize your purchase.

  3. Order Processing Time: 3.1 We strive to process and ship orders as quickly as possible. Most orders are typically processed within 1-2 business days after payment confirmation. 3.2 During peak seasons or holiday periods, order processing may take longer. We appreciate your patience during such times.

  4. Estimated Delivery Time: 4.1 Delivery times vary depending on the shipping method chosen and your location within Australia. 4.2 Estimated delivery times are provided by the shipping carriers and are approximate. They are not guaranteed delivery dates. 4.3 Please note that delivery times may be delayed due to unforeseen circumstances or events beyond our control, such as extreme weather conditions or disruptions in the shipping carrier's services.

  5. Order Tracking: 5.1 Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This tracking number allows you to monitor the progress of your shipment. 5.2 You can track your order by visiting the website of the respective shipping carrier and entering your tracking number. Alternatively, you can track your order through the tracking link provided in the shipping confirmation email.

  6. Shipping Address: 6.1 Please ensure that you provide an accurate and complete shipping address at the time of checkout. We are not responsible for any delays or delivery issues that may arise due to incorrect or incomplete address information.

  7. Undeliverable Packages: 7.1 If a package is deemed undeliverable by the shipping carrier due to incorrect address, failed delivery attempts, or refusal to accept the package, it may be returned to us. 7.2 In such cases, we will refund the purchase price of the items, excluding the initial shipping charges. If you still wish to receive the items, you will need to place a new order with the correct shipping address and cover any additional shipping fees.

  8. International Customs and Duties: 8.1 For international orders, please note that the recipient is responsible for any customs duties, taxes, or import fees imposed by the destination country. These charges are beyond our control and are the sole responsibility of the customer.

  9. Customer Support: 9.1 If you have any questions or concerns regarding your order's shipping status, tracking information, or any other shipping-related matters, please contact our customer support team: - Email: support@newygolfstore.com - Postal Address: Newy Golf Store, Newcastle, NSW 2000, Australia

  10. Modifications to the Shipping Policy: 10.1 We reserve the right to update or modify this Shipping Policy at any time without prior notice. Please check this policy periodically for any changes.

By placing an order with Newy Golf Store, you agree to comply with the terms and conditions outlined in this Shipping Policy.

Last Updated: October 21, 2023